Proactive, reliable IT management that keeps your business running — with 24/7 monitoring, predictable costs, and expert support always on call.
For many organizations, building and retaining a full-spectrum internal IT team is neither practical nor cost-effective. Yet the complexity of modern IT environments — cloud infrastructure, cybersecurity, endpoint management, compliance obligations — demands a level of expertise and attention that cannot be left to chance.
Core Microsystems Managed IT Services provide a dependable, expert-driven alternative. We take responsibility for the health, security, and performance of your IT environment, so your internal teams can focus on what your business does best.
Our managed services model is built on proactive management — identifying and resolving issues before they become outages. We combine continuous monitoring, regular maintenance, and clear SLA commitments to give you the confidence that your technology is in capable hands.
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A comprehensive managed services offering that covers your IT environment from infrastructure through to end-user support.
Continuous monitoring of servers, networks, cloud resources, and endpoints — with automated alerting and defined escalation procedures to ensure rapid response to any issue.
Patch management, endpoint protection, vulnerability scanning, and security event monitoring — keeping your environment hardened against evolving threats.
Ongoing management of your Azure, AWS, or Google Cloud environment — including resource optimization, cost governance, backup validation, and capacity planning.
Responsive support for your employees — from password resets and device issues to application problems — delivered through a clearly defined SLA that minimizes downtime.
Design, implement, and regularly test backup and recovery solutions that meet your RTO and RPO requirements — so a failure never becomes a catastrophe.
Regular technology reviews and forward-looking advice to ensure your IT environment evolves with your business — avoiding technical debt and unplanned investment surprises.
A structured onboarding process that ensures we understand your environment thoroughly before taking on management responsibility.
Comprehensive inventory and audit of your IT environment — infrastructure, applications, security posture, and current support processes — to establish a clear baseline.
Configure monitoring tools, establish runbooks, define SLAs, and complete a structured knowledge transfer so our team is fully prepared to manage your environment.
Ongoing monitoring, patching, incident response, and regular maintenance performed to documented standards — keeping your environment stable, secure, and current.
Regular service reviews with your team covering performance metrics, open issues, upcoming changes, and recommendations to improve reliability and reduce cost.
We identify and resolve issues before they affect your users. Our SLA metrics track mean time to detection and resolution — not just how fast we answer the phone.
Fixed-fee managed services mean no billing surprises. You know exactly what IT support costs each month, making budgeting straightforward and reliable.
Access to a team of specialists across infrastructure, cloud, security, networking, and applications — expertise that would cost significantly more to replicate in-house.
Since 1994, we have built long-term client relationships based on reliability, transparency, and doing what we say we will do. Your success is what keeps us successful.
Talk to our team about your environment and what you need from a managed services partner. We will give you an honest assessment and a clear proposal.
Common questions about Managed IT Services from our Canadian and North American clients.